- Which of these are a way to avoid getting emotionally stuck?
Be prepared
Reduce stress
Stay active
Talk to someone you trust
All of the above
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- When managing your emotions after you have labelled your emotion you should:
Stop and think
Restate your position
Identify your triggers
Express how you are feeling
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- What is the SELF test used for?
To assess active listening
To assess body language
To keep you focused on the issues
To help explore different channels of communication
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- Which one of these is not a must for communications in conflict?
Neutralizing issues
Use "you" statements
Rephrasing language
Prepare
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- "That’s a silly suggestion!" is what kind of common pitfall?
Blaming
Cutting off
Threatening
Discounting
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- Which style is most associated with a win-win solution?
Competing
Collaborating
Compromising
Avoiding
Accommodating
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- You should use position-based negotiations with your former spouse to get the best solutions.
True
False
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- When negotiating which issue should you start with?
The hardest
The easiest
The one relating to property
The one your most interested in
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- After negotiating you should write down your agreement.
True
False
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